Shopping FAQ's


Does the parcel require a signature?

Yes. Our parcels are sent by courier who do require the parcel to be sign for. If you will not be available to accept and sign for the delivery, you can leave delivery instructions at the checkout stages. For example, you may request that your parcel is left with a neighbour, or left behind a gate. Our couriers will leave the parcel in a place if they feel that it is safe enough to do so.

Alternatively, in the UK the courier will attempt the delivery three times before you will need to collect the parcel from your nearest depot.

For international deliveries, our courier will attempt delivery once. If they are unable to deliver the parcel, you will be left a calling card so that you can call our courier to rearrange the delivery for a convenient time.

Are customs duties included in the shipping cost?

For delivery to the United States, any customs duties are included in the shipping cost. Once you have placed you order with us there will be no extra charges that you will have to pay before you receive your order.

Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged your country’s import duties when your parcel reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by Amara.

For all international orders we do not charge UK VAT however please do be aware that territorial pricing is applicable with international orders and their recommended retail prices can vary dependent upon the delivery country.

Which couriers do you use?

For deliveries within the UK we use DPD as our courier.

For deliveries outside of the UK we use DHL, DPD and Aramex as our couriers. All couriers may use local postal services and couriers once the parcel has arrived in the correct country for delivery eg. DHL will transfer to USPS for deliveries in the United States.

Can I track my delivery?

Yes. You will be able to track your delivery with our couriers once your parcel has been dispatched from our warehouse. You will receive a confirmation email when your parcel has left our warehouse, and this will include your tracking number so that you are able to follow the progress of your parcel

For delivery to the US:

Standard delivery takes 15-30 working days is FREE.

We pay all taxes in US.

The price  you see is the price you Pay with NO Additional Costs.

United States Shipping

Delivery Service Charges
Standard Shipping
Within 15-30 working days